all orders ship via USPS within 2-7 business days of purchase. if your order is delayed beyond that window, you’ll receive an email with an update.

shipping rates are calculated at checkout based on fixed weight tiers, using USPS pricing for each range.

orders currently ship within the united states only.

please look over your order when it arrives. if something is damaged, defective, or not what you ordered, submit a request through the form below within 14 days of delivery. include your order number and a photo, and the apothecary will replace it or refund you.

if your package looks lost or stuck in transit, submit a request and it will be looked into with USPS.

everything i make by hand is final sale: teas, syrups, cacao mixes, oils, potions, salts, scrubs, candles, kits, custom blends, and personal care goods like body butter and lip balm. they’re made to order or have a short shelf life, so they can’t be returned or exchanged, even if unopened. sale items and gift cards are final sale too.

resale items (tea strainers, spoons, stickers, enamel pins, accessories and other altar tools) can be returned or exchanged within 14 days of delivery, as outlined below.

questions about a specific item? ask through the form below.

for eligible resale items, you have 14 days after your order arrives to request a return or exchange. the item must be unused and in its original packaging, and you’ll need your receipt or proof of purchase.

to start, submit a request through the form below, select “return or exchange,” and choose whether you’d prefer a refund or an exchange. once it’s approved, you’ll receive an email with return instructions and the address to send your package to.

for change-of-mind returns, return shipping is paid by the customer, so please use a tracked service. if the return is due to an error on the apothecary’s end, return shipping is covered. items sent back without an approved request cannot be accepted.

for exchanges, the fastest way to receive your desired item is to return the original item, and once the return is accepted, place a separate order for the new one.

once your return arrives and is inspected, you’ll receive an email letting you know whether it’s approved.

approved refunds are issued to your original payment method for the price of the item. original shipping costs are non-refundable.

please give your bank or credit card company some time to process and post it.